My blog covers a wide range of topics including poetry, mental health, chronic pain, and sustainable living. I also share personal stories, tips for coping with daily challenges, and insights into the causes we support through our charitable contributions as a community.

I strive to update the blog weekly with fresh content that resonates with you. Be sure to check back regularly or subscribe to the Poebae newsletter to stay updated with the latest posts.

Absolutely! I love hearing from the Poebae community. If you have a topic you’d like me to cover or if you’re interested in contributing a guest post, please reach out to me at jalisadiggs-taylor@poebae.com. I welcome your ideas and collaboration!

You can stay updated on the latest blog posts by subscribing to the Poebae newsletter. Simply enter your email address in the subscription box found on the blog page or in the footer. You can also follow me on social media where I share my latest articles and updates.

Yes, my blog often features content related to my products, including stories behind the designs, the causes we support, and tips on how to incorporate Poebae goods into your daily life. I aim to provide content that enhances your experience with my brand and products.

Yes, I encourage you to share your thoughts and engage in conversations on blog posts. Simply scroll to the end of any blog post to leave a comment. I value your feedback and enjoy connecting with you.

Topics are inspired by the Poebae mission to support mental health, chronic pain, and, above all, provide inspiration and encourage others in this life journey. I also consider feedback from readers and trending issues within our community. My goal is to provide meaningful and relevant content that resonates with you.

Blog posts are primarily written by me, the founder of Poebae, in which I share personal insights and experiences. I would also like to feature contributions from guest writers who are experts in their fields or have compelling stories to share.

Absolutely! I appreciate you spreading the word. You can share any blog posts directly from the website using the social media share buttons provided on each post. Be sure to tag Poebae and use any relevant hashtags so I can see your shares!

Yes, I do! You can subscribe to the Poebae newsletter to receive updates on new blog posts, special offers, and other exciting news from the brand. Just enter your email address in the subscription box on the blog page or in the website footer.

Yes, by subscribing to the Poebae newsletter, you gain access to exclusive content, including early access to blog posts, behind-the-scenes updates, and special discounts. Sign up on my website to join our community!

To purchase my music, simply add the desired tracks or albums to your cart and proceed to checkout. After your purchase is complete, you’ll receive an email with a download link for the files. You can also download your music directly from your account on my website.

My music is available in high-quality MP3 format, which is compatible with most music players and devices. If you need a different format, please contact me at jalisadiggs-taylor@poebae.com and I’ll try to accommodate your request.

Yes! I provide free listening of each track on my product pages so you can preview the music before making a purchase.

After purchase, you can download each track or album up to three times. This allows you to access your music on multiple devices or re-download it if needed.

If you encounter any issues with downloading or accessing your music, please contact me at jalisadiggs-taylor@poebae.com with your order number and a description of the problem. I’ll be happy to assist you.

Purchased music is for personal use only and should not be shared or distributed. I encourage you to share the Poebae website or product links with friends and family who may be interested in buying their own copies.

Due to the nature of digital products, all music purchases are non-refundable. However, if you encounter any issues with your download, please contact me and I’ll do my best to resolve the problem.

My music is intended for personal enjoyment. If you wish to use it for other purposes, such as in videos, podcasts, or other projects, please contact me for licensing information.

Yes! If you subscribe to the Poebae newsletter or follow me on social media, you’ll be among the first to know when I release new tracks or albums.

Absolutely! I’m open to custom music requests and commissions. Please reach out to me at jalisadiggs-taylor@poebae.com with details about your project, and I’ll discuss how we can create something special for you.

Poebae offers flat rate shipping options based on your order total and location. Here’s a breakdown of shipping rates and estimated delivery times:

U.S. Shipping:

Orders $0.00–$49.99: $5.99 USD, 3-4 business days 

Orders $50.00–$74.99: $3.99 USD, 3-4 business days 

Orders $75.00 and up: Free, 3-4 business days

Canada Shipping:

Orders $0.00 CAD–$75.00 CAD: $8.99 CAD ($6.53 USD), 2-3 business days

Orders $75.01 CAD–$100.00 CAD: $5.99 CAD ($4.35 USD), 2-3 business days

Orders $100.00 CAD and up: Free, 2-3 business days

International Shipping:

Orders $0.00–$49.99: $12.99 USD, 6-12 business days 

Orders $50.00–$149.99: $8.99 USD, 6-12 business days 

Orders $150.00 and up: Free, 6-12 business days

Delivery times can vary depending on your location and any potential customs delays.

I work with a print-on-demand order fulfillment company that has facilities worldwide. Your order will be printed and shipped from the facility that can process it most efficiently based on your location. This helps ensure faster delivery times and reduce shipping distances.

For international orders, additional customs and tax fees may apply. These charges are determined by your local customs office and are not within my control. Customs policies vary widely from country to country, so please check with your local customs office to see if they apply duties and taxes to your purchases.

If your order hasn't arrived within the expected delivery time, please follow these steps before contacting us:

1. Check your shipping confirmation email to ensure there are no mistakes in the delivery address.

2. Contact your local post office to see if they have your package.

3. Ask your neighbors if the courier left the package with them.

If the shipping address was correct, and the package wasn't left at the post office or with your neighbors, please reach out to me at jalisadiggs-taylor@poebae.com with your order number. I will investigate and provide a resolution. If there was a mistake in the delivery address, I can send you a replacement, but shipping will be at your own cost.

Once your order ships, you’ll receive a tracking link via email. You can use this link to monitor your shipment's progress and estimated delivery date. If you have any questions or issues with your tracking, feel free to contact me at jalisadiggs-taylor@poebae.com.

If you need to change your shipping address after placing an order, please contact us as soon as possible at jalisadiggs-taylor@poebae.com. We can update your address if your order hasn’t been shipped yet. Once the order has been processed and shipped, we won’t be able to make changes to the delivery address.

Currently, we are able to ship to PO Boxes and APO/FPO addresses within the U.S. Please make sure to provide a complete and accurate address to avoid any delays in delivery.

Typically only national postal operators (like the US Postal Service or Canada Post) are able to deliver orders to PO Boxes. Bulkier shipments are too large to be accepted by national postal operators, so we use commercial companies (like FedEx) to deliver these products that cannot deliver to PO Boxes. We suggest you use a physical address instead of a PO Box address to ensure smooth delivery.

There are a few reasons an order can be returned to sender but most often it is due to an undeliverable address. Other instances include the package being unclaimed at customs or refused/returned by you. We will contact you to arrange re-shipment with an updated address. Please note that additional shipping charges may apply for resending the package if it was unclaimed at customs, returned, or had an incorrect address originally provided.

We accept returns within 30 days of receiving your item. To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase. If you need to request a return, please contact me at jalisadiggs-taylor@poebae.com.

To initiate a return, please contact us at jalisadiggs-taylor@poebae.com. Once your return request is approved, we will send you a return shipping label and detailed instructions on how and where to send your package. Please note that returns must be sent to:

Address:
217 Wrangler Drive,
Coppell, Texas, 75019
(For packages sent out from US and Mexico fulfillment centers - please contact me if a return is needed outside of these areas)

Items sent back to us without first requesting a return will not be accepted.

We currently do not offer exchanges. If you need a different size or color, the best approach is to return the original item and place a new order for the item you want. If you're uncertain about which size tochoose, please refer to our sizing charts available in each product description.

In the rare event that you receive a mislabeled item, contact us at jalisadiggs-taylor@poebae.com within a week of receiving your order. Provide your order number and photos of the mislabeled item, and we will send you a replacement or issue a refund.

If you receive a damaged or incorrect item, please contact us immediately at jalisadiggs- taylor@poebae.com. Include photos of the damaged or incorrect item and your order number. We will evaluate the issue and work to resolve it as quickly as possible by either sending you a new item or issuing a refund.

Refunds are available only for customers who receive the wrong items or damaged goods. If this applies to your order, please contact us at jalisadiggs-taylor@poebae.com with photos and your order details. We will notify you once we've received and inspected your return to confirm if a refund will be processed. Approved refunds will be issued to your original payment method within 10 business days. If you haven’t received your refund after 15 business days, please get in touch with us again.

Yes, certain items are not eligible for returns. These include:

Custom products, such as special orders or personalized items. Sale items or gift cards.

If you have any questions about the return eligibility of a specific item, please contact us at jalisadiggs- taylor@poebae.com.

Yes, if your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without a justification. The returned item must be in its original condition, unworn or unused, with tags, and in its original packaging. You will need to provide the receipt or proof of purchase.

We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. Additionally, we offer the option to pay with PayPal for added convenience and security.

Yes, your security is my priority. My website uses SSL encryption to protect your personal and payment information. The integrated payment gateway ensures that your credit card details are handled securely and are not stored on our servers.

Your credit card will be charged immediately upon placing your order to facilitate prompt processing and fulfillment.

There are options for installment payments through Shop Pay Installments. Please check the checkout page for available payment options.

For security reasons, your credit card information is not stored in my shop. Your payment details are processed securely through the payment gateway.

If you encounter any issues while placing an order, please ensure that all payment details are entered correctly and that your billing address matches the one on file with your credit card company or PayPal account. For further assistance, contact me at jalisadiggs-taylor@poebae.com.

Once an order is placed and payment is processed, changes or cancellations may not be possible as we aim to fulfill orders promptly. Please contact me immediately if you need assistance with your order.

Yes, as required by law, applicable sales tax is calculated and charged based on your location and the items purchased. The amount will be displayed and added to your total during checkout.

The total amount displayed at checkout includes product costs, shipping fees, and applicable taxes. There are no hidden fees or charges beyond what is indicated during the checkout process.

Our products are made from high-quality, sustainable materials to ensure both comfort and environmental responsibility:

Eco T-Shirts: Crafted from a blend of 65% recycled polyester and 35% Airlume combed and ring- spun cotton. Recycled polyester reduces the demand for new polyester production, cutting down on petroleum use and greenhouse gas emissions. The Airlume cotton is soft and gentle on the skin, offering a premium feel.

Eco Raglan Hoodies: Made from a mix of organic cotton and recycled polyester. Organic cotton is grown without harmful pesticides, reducing environmental impact and providing a softer, more breathable fabric. Recycled polyester contributes to waste reduction and minimizes the need for virgin polyester production.

Mugs: Our mugs are made from high-quality ceramic and are coated with a durable glaze. Ceramic is a sustainable choice because it is made from natural materials like clay and is reusable, reducing the need for single-use products. It’s also long-lasting, which means it doesn’t need to be replaced as often as other materials, leading to less waste over time. By choosing products made with these materials, you support our commitment to reducing environmental impact and promoting sustainability.

To find your ideal fit, please refer to the sizing charts on each product page. These charts provide detailed measurements for each size. If you are between sizes or need more assistance, feel free to reach out to us at jalisadiggs-taylor@poebae.com. Additionally, consider Poebae's Eco T-Shirts' material blend; the recycled polyester offers a slight stretch, which can affect the fit.

Our commitment to sustainability is evident in our choice of materials:

Eco T-Shirts and Hoodies: By using recycled polyester and organic cotton, we reduce waste and the environmental impact associated with conventional fabric production. Recycled polyester helps decrease the amount of plastic waste in landfills and oceans, while organic cotton farming uses less water and avoids harmful chemicals.

Mugs: Ceramic mugs are a sustainable alternative to disposable cups. They are made from natural, non-toxic materials and are designed to be reused, which helps reduce the waste generated by single-use products. Choosing ceramic also means supporting a longer product lifecycle and fewer replacements, contributing to less environmental waste.

To keep your items in great condition:

Eco T-Shirts and Hoodies: Machine wash cold, inside-out, with similar colors. Use non-chlorine bleach only when needed. Tumble dry on low or hang to dry for best results. Do not iron directly on any printed design.

Mugs: Our mugs are both dishwasher and microwave safe, but for best results and to preserve the design’s vibrancy, we recommend hand washing.

Specific care instructions are also included on each product's page. If you have additional questions, please contact me.

I totally understand this concern, as I have sensitive skin, especially with having fibromyalgia and myofascial pain syndrome. I'm also the mom of a toddler with eczema.

Yes, our products are designed with comfort in mind, especially for those with sensitive skin. The Airlume combed and ring-spun cotton in our Eco T-Shirts is processed to be softer and less likely to irritate. Our hoodies, made from organic cotton and recycled polyester, offer a gentle feel. We prioritize materials that are comfortable and gentle on the skin.

My products are made in collaboration with a print-on-demand fulfillment company that has facilities worldwide. Depending on your location, your order will be printed and shipped from the facility closest to you, reducing shipping times and our carbon footprint.

Currently, I do not offer customization options for products. However, I am always exploring new ways to meet your needs. If you have any suggestions or specific requests, please let me know at jalisadiggs- taylor@poebae.com.

I partner with a print-on-demand provider that prints and ships products as orders come in. This method reduces waste and ensures that each product is made specifically for you. Providers maintain high standards of ethical production and quality control, ensuring you receive a product that is both well-made and responsibly produced.

Absolutely! Each product page on my website includes detailed information about the item, including materials, sizing, and care instructions. If you need further details or have specific questions, please don’t hesitate to contact me at jalisadiggs-taylor@poebae.com.

Absolutely! I donate 10.25% of the proceeds from each sale to various charitable causes of your choice each month. Additionally, 25% of monthly sales goes towards the foundation I am starting in honor of my dad who passed away in 2012 from a rare squamous cell carcinoma. I am also looking to send care packages to those battling mental health issues and chronic pain and fatigue with conditions like Fibromyalgia. My mission is to make a positive impact through my writing, music, products and community contributions. You can learn more about the causes supported on the Giving Back page.

At Poebae, giving back is at the heart of what I do. I donate 10.25% (10/25 was my late father's birthday and he gave exceedingly) of every product sale to various charitable causes. You can choose from three causes that rotate monthly, allowing you to support the issues that matter most to you. Additionally, there is a tiered system that increases the donation percentage based on your total spend:

When you spend $75 or more, donate 10% of your order to a cause with impact.

When you spend $150 or more, donate 15% of your order to a cause with impact.

When you spend $200 or more, donate 20% of your order to a cause with impact.

Your purchases help us make a meaningful impact on communities and individuals in need.

Supported causes rotate monthly, ensuring a diverse range of issues are addressed. I partner with reputable organizations that focus on areas such as homelessness, the fight against hunger, cancer awareness, mental health support, and chronic illness advocacy. Each month, we select three causes for you to choose from at checkout. You can learn more about the current causes on our Giving Back page.

Yes, you can! During checkout, you will have the option to select one of the three featured causes for your purchase to support. This way, your contribution goes directly to the area you feel most passionate about.

Beyond our per-purchase donations, we commit 25% of our total monthly sales to a foundation we are establishing. This foundation, in honor of my late fathe who passed away from a rare squamous cell carcinoma, will focus on giving in every aspect possible just as my father did. Initiatives include the fight against homelessness and poverty in underserved and impoverished areas, holding health fairs, and providing scholarships to name a few.

I would also like to send care boxes to individuals battling mental health issues and chronic pain and fatigue. These care boxes are designed to offer comfort and support, making a direct impact on the well- being of those who need it most.

I keep our community informed about the causes we will be supporting through our blog, social media channels, and newsletter. Be sure to follow me and sign up for updates to learn more about our charitable initiatives and how your purchases are making a difference.

I am absolutely open to suggestions for new causes to support! If there’s a charity or cause you’re passionate about, please contact me at jalisadiggs-taylor@poebae.com with your recommendation. While I can’t guarantee all suggestions will be featured, I value your input and strive to align our charitable efforts with our community’s interests.

When you make a purchase, the specified percentage of your order value (based on our tiered system) is allocated to the charity of your choice. The additional 25% of our monthly sales revenue is directed towards the foundation I am establishing and the creation of care boxes. I transparently report these allocations to ensure you know exactly how your contributions are used.

Poebae care boxes are specially curated packages designed to provide comfort and support to individuals struggling with mental health issues, chronic pain and fatigue and other ailments. They include items like soothing teas, relaxing aromatherapy products, and uplifting messages or poetry. These boxes are a way for me to extend my support beyond financial donations, offering tangible relief and encouragement to those in need.

While the primary method of support is through purchases, I will soon offer the option to donate directly to the foundation. Stay tuned for updates on my website and social media channels for more information on how you can contribute directly. Of course, thank you so much for your support.

Detailed information about each charity we support, including their mission and impact, is available on Poebae's Giving Back page. I will also share stories and updates about these organizations in our blog and newsletter. By staying connected with the Poebae community, you can see the real-world impact your purchases are making!